Effective Date: 01/06/2023
Thank you for choosing to shop with us at The Water Mill. This Delivery and Returns Policy outlines important information regarding the delivery of your orders and the process for returning products. By placing an order with us, you agree to comply with the terms and conditions stated below.
Delivery Information
1.1 Shipping Locations: We currently offer shipping within the United Kingdom. Additional charges may apply for deliveries outside the specified areas.
1.2 Delivery Timeframe: We strive to process and dispatch orders within 10 business days. Please note that delivery times may vary depending on your location and the shipping method chosen.
1.3 Shipping Methods and Costs: The available shipping methods and associated costs will be displayed during the checkout process. We aim to provide accurate shipping costs, but additional charges may apply for certain circumstances such as remote areas or expedited shipping requests.
1.4 Order Tracking: Once your order is shipped, we will provide you with a tracking number and relevant information to track the progress of your delivery.
Returns and Refunds
2.1 Eligibility: We accept returns for products that are damaged, defective, or not as described. To initiate a return, please contact our customer support team within 10 days of receiving your order.
2.2 Return Process: Our customer support team will guide you through the return process and provide you with the necessary instructions and return address. Please ensure that the returned products are unused, in their original packaging, and properly secured for shipping.
2.3 Refunds: Upon receiving and inspecting the returned items, we will process the refund within 10 business days. The refund will be issued in the original payment method used for the purchase.
2.4 Non-Returnable Items: For health and safety reasons, food products, including flour, muesli, and oats, cannot be returned unless they are damaged or defective upon arrival.
Contact Information If you have any questions, concerns, or require assistance with your delivery or return, please contact our customer support team via email at thewatermill@hotmail.co.uk or by phone at 01983 531 227. Our dedicated team will be happy to assist you.
Changes to the Policy We reserve the right to update or modify this Delivery and Returns Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
Thank you for your understanding and cooperation regarding our Delivery and Returns Policy. We appreciate your support and hope you enjoy your shopping experience with The Water Mill.
Experience the enchanting Water Mill at Calbourne, a historic gem milling for over 1,000 years. Revel in picturesque views, tranquil landscapes, and delight in homemade cream tea crafted from our own flour. Engage with nature by feeding the birds, observing the mill in action, and exploring rural museums. Nestled in the heart of the Island’s biosphere, we offer a perfect day out for the entire family.
